Online Payment of BSNL Bills - My latest Mess Up

Last month I did something really stupid. I messed up the bill payments. I paid the BSNL (landline phone) bill twice and didn't pay the electricity bill!

Opps! The wife is mad. She will be madder if she knows the whole story. She thinks I am losing it slowly. If she gets the whole story she might pack me off to an old age home at the ripe old age of 35.

It went like this; I pay the electricity bills on ESeva. Their web site sucks but it gets the work done. Earlier I used to pay the BSNL bills on ESeva too but for the last six odd months I am using BSNL's web site. Much nicer web site and I get the job done much faster. Well last month I logged into the ESeva site late at night and clicked my way through the screens. The amounts were similar and I paid BSNL's bill by mistake, thinking that I am paying the electricity chappies. Then I happily logged into BSNL's web site and paid the bill again! The next day I synchronized my bank statement with my off-line records and marked the payments as Elect Bill & Phone Bill. I remember being a little puzzled that the amounts were the same but I let it go.

Well to cut a long story short, I got a shock when Padmaja received this month's Electricity bill and it was twice the usual amount. She waved it under my nose and I stared at it for a few minutes with my mouth open. I still didn't get it at that time. I quietly pocketed the bill and told Padmaja I would deal with it.

It was much later when I pulled out the old bills to cross verify and figure out whether I had goofed up big time or somebody else had. Unfortunately I am the guilty party.

Called up BSNL and the lady in the customer service department (not call center) told me that they could fix it if I wrote to them explaining all the details.

Now I have to sneak out of the house on Saturday and go visit the Ameerpet BSNL office.

Psst. Please please please don't tell Padmaja.